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1 of 1 found the following review helpful:
 a good brand to consider but..... Dec 11, 2011
By Desert Gypsy
"A Brooklyn Girl Out West"
I can't fully vouch for this particular version of the product because it unfortunately three of the five bags arrived defrosted, even with ONE DAY turnaround time. Amazon was alerted to the problem and provided great customer service to remedy the situation to my satisfaction.
As far as the brand and formula, both my cat and dog really enjoy the Paw Naturaw Organic Chicken Dinner in the 12oz tubes we've tried. In my experience the tubes travel much better/safer than this; the tubes were in transit for two full days and arrived frozen rock solid as expected. I have given the tube version of their chicken dinner 5 stars for freshness, convenience, quality, and taste my pets love.
For the approximate .1-.2 cents difference in per oz price I'd prefer the product get here safely, so I'll only be ordering the tubes from now on.
5 of 8 found the following review helpful:
 TERRIBLE Customer Service! May 19, 2010
By Marilyn Chiarello
"A Taste of Light"
I have been feeding my cats organic raw chicken for several months and was thrilled to find this product with free shipping. My cats love the food. That's not the problem.
After trying the smaller sized packages and finding that my cats liked the food, I decided to try the 80-ounce bags because it was less expensive. However each of the 3 times I received the orders, the shipment arrived with some or all of the bags broken open, requiring me to re-package the food before freezing it. The second time this happened, all 5 bags were torn along the seam, so I called Naturaw directly and was told that maybe the bags broke because of the proximity to the dry ice. I requested that they send me additional bags in case it happens again with future orders, and they sent me 2. When I thawed the food I had to repackage, I noticed it had some freezer burn, and did not have the same color as the food in the original package. It didn't smell bad, so I didn't discard it.
Today I received a new shipment. This time three of the five bags were torn open. I called customer service again, and this time Jeff, who I had spoken to a few weeks ago, and apparently is the only person who handles customer service, essentially blew me off completely. All he would say is that he can give me Amazon's telephone number, which, incidentally, he never did. I repeatedly asked why Amazon would be responsible for the packaging problem, asking if Naturaw packaged the product or if Amazon did, and he completely ignored my question and refused to answer! I asked if I could speak to someone else, and he said he's the only person. I asked if he would send me more bags, and he refused. I told him I would no longer be ordering this product considering the poor customer service, and he couldn't care less, telling me that's my choice.
I have a raw food business (for people) and believe that raw whole foods provide the best nutrition, and have been recommending this product to my clients. I no longer will. I just found a comparable product from Nature's Logic in 3.2 oz. patties that I will order in the future. Unfortunately Amazon does not offer this product, so I will order through a distributor that does. Even without the free super saver shipping, the product is less expensive than this one.
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