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HomeHealth ProductsHeating PadsPAIR (2) Duro-Med Therabeads® Microwavable Moist Heat Pack Standard 9 x 12 with cover scented |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 10 customer reviews )
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Most Helpful Customer Reviews
9 of 9 found the following review helpful:
 Bait and Switch Rip-off, probably illegal Dec 11, 2009
By Burned consumer
The seller only sends one Heat Pack and when you complain that the listing is clearly for "PAIR (2)" writes back that it couldn't possibly be a pair since the wholesale price is so high and would "completely understand if you wish to return item" so you could go to all the trouble of returning the item or wind up paying more for this heat pack from this seller than you would have if you ordered one of the identical heat packs from any other seller, which is what I decided to do due to the trouble and expense of shipping it back, not to mention I ordered the heat packs for an immediate need. I believe that this is a "Bait and Switch" marketing tactic that is competely unethical and is either illegal or should be illegal. YOU ARE WARNED. Amazon.com, shame on you for allowing this seller to continue this sham which is also tarnishing your reputation.
3 of 3 found the following review helpful:
 Great product but disappointed Dec 02, 2007
By Irene
It's a really good item. Shipping was fast. However: The pads are scented; which IS disclosed in the product description.The scent was very strong which I found objectionable. I called the manufacturer and learned that the scented pads were discontinued some time ago. This was NOT DISCLOSED in the product description. I called the seller; explained the issue and in a very professional response they offered to take the items back for a full refund; return shipping included. I am still debating wheather to return the pads. Surprisingly good customer service. I would use this seller again. Irene
5 of 6 found the following review helpful:
 DISAPPOINTED Aug 23, 2007
By D. WILLEY
I HAVE USED THIS PRODUCT FOR AT LEAST 5 YEARS & LOVE IT.I'VE HAD 2 BACK SURGERIES AND THIS HAS WORKED TO RELIEVE MY BACK PAIN.
I WAS DISAPPOINTED TO FIND THAT THIS THERABEADS HEAT PACK IS SCENTED.
I WOULD NOT HAVE ORDERED THIS PRODUCT IF I HAD BEEN AWARE OF THIS.
I AM ALLERGIC TO SCENTS.
2 of 2 found the following review helpful:
 great product; fast service Jul 23, 2007
By Judi Quach
great product; fast service---only problem was that I was not told it would be scented.
1 of 1 found the following review helpful:
Great Product - LOUSY CUSTOMER SERVICE from BP SUPPLIES Aug 26, 2010
By HPONE
The Duro-med product we purchased was a "PAIR (2) Duro-Med Therabeads® Microwavable Moist Heat Pack Standard 9 x 12 with cover scented" per the description on the BP Supplies website. Well they took a long time to process the order and when we got the product there were no covers for the Therabeads. We called BP Supplies and left messages and then spoke with their customer service people and they basically ignored us and told us too bad, we must have lost them. NEVER DO BUSINESS WITH PEOPLE WHO DON'T SUPPORT THEIR CUSTOMERS. The Therabeads are great and we have purchsed them many times with great results.
See all 10 customer reviews on Amazon.com
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