|  | | | Customer Reviews: | | | Average Customer Review: ( 49 customer reviews )
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Most Helpful Customer Reviews
171 of 177 found the following review helpful:
 Use Caution! Dec 24, 2006
By Mr Ranger
First, the product did nothing for me. Of course that doesn't mean that it won't work for you. My complaint however, involves their very deceptive marketing practices. When you order on line they automatically send each month a new supply and charge your account as if you will be taking there product forever. In addition before checking out you are presented with the opportunity to get an extra bottle for what appears to be half price, when you get the bottle you find that is actually half the size. I would use extreme caution before giving these snake oil salesmen my credit info.
88 of 90 found the following review helpful:
Preying on the tormented. Mar 10, 2007
By Micah J. Lennon
"Itinerant Philosopher"
I ordered from the website after seeing the product advertised on TV. I figured I'd give it a try.
I'm 24 and I have arthritis. I hit the genetic lottery, you could say. Some mornings I simply can't move very well. Bad feet, bad hips, bad back, neck, and shoulders.
One night, I was in genuine pain, unable to sleep. In those moments of desperation, you do silly things. I ordered this product.
No help whatsoever. Still popping Tylenol and Advil just to get by.
Some people have no problem preying on those in pain.
116 of 121 found the following review helpful:
Tricky marketing practices- product did not work for me Jan 20, 2007
By CYS
"Carolyn"
Like the other reviewer, I was not pleased to get a 1/2 sized bottle for 1/2 price with my first order. I also didn't like having my credit card automatically charged and product automatically sent.
My major complaint is their heavily touted 30 day return policy. The fine print on their invoice says that the 30 day period runs from the date on their invoice, not when you receive the product. I received my shipment more than 2 weeks after my invoice date (to give them the benefit of the doubt, the delay could have been caused by the holiday mailing season and transit from East Coast to Hawaii). According to their enclosed information you should, "give this product a good chance to work (2 weeks at least and sometimes more) before you consider calling to cancel". Thus, they encourage you to delay canceling, and then they say you are not eligible for their 30 day money back guarantee because you are canceling too late.
I called to cancel and request a refund within 30 days of my receipt of the product. A rude customer service representative kept interrupting me and repeating herself. When I asked for a supervisor she informed me that she was the supervisor.
Not only did the product not work, but dealing with the company was distasteful.
I'm complaining via my credit card company. They have reversed the charges.
76 of 79 found the following review helpful:
do you believe in voo-doo? May 12, 2008
By CA doc
I'm a physician (Medical Doctor) who treats a lot of patients with migraines and pain.
After seeing this ad on TV, I was so disgusted by the fact that someone who carries "M.D." after his name sells this snake oil called "Dr. Frank's Joint and muscle pain relief" and has another M.D.endorse it, I had to search how many people actually realized how this unethical swindler has conned them.
Although Dr. Ken Frank (apparently an emergency medicine physician in CA) is using his M.D. title, I think his license should be revoked.
It is suspicious that there are either 1-star or 5-star reviews out of 15 available, and none in-between. This is unusual to say the least.
There are many effective chronic pain therapies. Chronic pain specialists can discuss your options with you and offer many effective treatments, which are best used with other proven alternative approaches such as acupuncture and biofeedback. Allow yourself to see more than one physician if you are not satisfied with what you are offered. You have to be comfortable and trust your doctor if order for chronic pain therapy to be successful.
Indeed, I am not surprised that a fibromyalgia (FM) patient responded to it (see her review). In my experience, FM patients often respond to "alternative" treatments probably because of their placebo effects.
The review by Timothy W. Kyle from MI proves that he's better treated with mind-over-matter techniques than with Vicodin.
Now, "Dr. Frank" has reached his new low. He is pandering his snake oil to pet owners!
It is one thing to sell it people who after one bottle will figure out they were deceived. But to prey on people's love of their pet companions?
A WORD OF ADVICE: if you decided to buy this product because you are frustrated by your chronic pain and feel that you just have to try it, use a "virtual credit card" number.
If you don't know what it is, it's a number majority of credit card companies (Citibank, BOA, etc.) let you create online which is linked to your real number. You can specify the exact dollar amount limit and expiration date.
This way, you will avoid automatic monthly charge they impose on their customers, which is what everyone here is complaining about.
63 of 66 found the following review helpful:
did not work for me Jan 03, 2007
By R. fernandes
"rf"
Used it to the last drop, but I didn't fell any improvement. Not a bit
Nada. false claim? maybe.
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