|  | | | Customer Reviews: | | | Average Customer Review: ( 3 customer reviews )
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7 of 7 found the following review helpful:
 Good, but a beast to assemble. Jan 27, 2008
By W. Deal
Let me just say that I like this thing. The machine feels gym quality, and the weight rack is probably better than the bowlex rods.
It had free shipping, but the shipping company called and said that unless I was prepared to get it off the back of the truck myself, it would be another 50-dollar charge (which I paid). Probably could have gotten it off, it was in seven separate boxes and total weight was ~550 lbs, I believe.
That being said, this thing is an absolute beast to assemble. I am pretty handy, used to work with my hands and am now an engineer. It is several hundred steps to put this thing together, and some of them rely on a specfic order. However there were only five instruction "steps" included.......each "step" was a mechanical drawing with dozens of components on it and often not a clear depiction of where they went.
I spent a good 10 hours the first day of assembly and ended up with a number of things wrong. I e-mailed a complaint to their customer service (still have not heard back). Then I found a newer set of directions on their website that was considerably improved. After another two hours, everything is working. Only problem right now is that I paid for the upgraded weights. Turns out that two pieces are supposed to be omitted (the thing the weights rest on), and that is one of the first steps. If I am to assemble properly, probably looking at 2 hours to dissassemble and pull those two pieces out and then another 2 hours to re-assemble. Still have not done it.
All in all, the machine is solid, the excersizes feel "real", and I think it will last for many years. That is why it is four stars, I deducted one star due to the terrible instructions included that cost me many hours of assembly time. Since the machine was drop shipped from the manufacturer, there is no excuse for not having the most up to date instructions included!
Satisfied with the machine, but be prepared for the assembly.
4 of 4 found the following review helpful:
 Great Home Gym Jun 07, 2007
By no longer a Seacow
I purchased this home gym two months ago and am very pleased and excited with the decision. I started exercising (cardio and dumbbell) and eating right four months ago. Once I added this home gym, the weight started to fall off and the muscles started to build. In four months, I have lost 34 lbs and 13% body fat (35% to 22%).
One note; if you have the opportunity to have a professional assemble the gym, do so. It gave me a headache just looking at all of the pieces and took two people who have put many together over three hours.
3 of 3 found the following review helpful:
Body Solid Good, Big Fitness Bad Oct 03, 2008
By JB Haller
The home gym is a winner - good assembly documentation, well-constructed, easy to use (although only been using it for a week). One of the large frame items was manufactured poorly and Body Solid replaced it within one week without any questions.
Be aware of the vendor - Big Fitness. After purchasing, I realized that the shipping company was freight shipping, not one of the recognized shippers such as UPS or FEDEX. There are all kinds of restrictions on shipping (e.g., drop the shipment at the curb, unload yourself, etc.). And the shipping company called twice to reschedule and the system was delivered 1 week later than originally scheduled.
Big Fitness wasn't particularly helpful about shipping issues and the customer service person was rude. Big Fitness also offered no help on the poorly manufactured part, washing their hands of everything after the sale had been made.
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